Complaints & Suggestions

Complaints

We endeavor to provide the best services possible. However there might be an occasion you feel this has not happened. We have an in-house complaints procedure to respond to patient's grievances and you can access a complaints form from reception. In the first instance, for non clinical complaints, you can also speak to our reception manager.

Please provide us an opportunity to explore and respond to your complaint, which will include an acknowledgement, clear identification of the issue(s) and an anticipated time frame for a full response. If necessary we will correct any problems that you have identified or mistakes made.

Your comments will be treated in confidence and will not affect the future care you receive from the practice.

Please note that we have to respect our duty of confidentiality to patients and therefore the patient’s consent will be necessary if a complaint is not made by the patient in person.

 For help and support on NHS complaints please follow this link www.pohwer.net or pick up their leaflet from the surgery.

Suggestions

You can provide general feedback using the Friends & Family Test cards in the practice. The feedback we receive is shared with the practice team for recognition and learning.